Return & Refund Policy

Please Read Our Return & Refund Policy Carefully:

Return Policy:

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we gladly accept returns under the following conditions:

Eligibility for Returns:

  • Items must be returned within 14 days of receipt.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Some products, such as personalized or final sale items, are not eligible for return.

Return Process:

  1. Contact our Customer Support at sales@stanleybh.com, or whatsapp +973 33171880, to initiate your return.
  2. Include your order number and reason for return.
  3. We will provide instructions for returning your item, including the return address, send to:

               h145 Rd32 Blk430

               Karbabad, postal code: 1000

               Bahrain

        4. Please ensure the item is securely packed and shipped back to us.

        5. You will be responsible to handle shipping costs to the forwarder. 

Refunds & Exchanges:

  • In the case of exchange, handling time will be 10 days, and then a new shipping tracking number will be issued; shipping time will be 5 to 8 days. 
  • Once we receive and inspect the returned item, we will process your refund to the original payment method within 21 business days.
  • If you wish to exchange an item, please specify the new item or size during the return process.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service and purchasing insurance for valuable items.

Damaged or Defective Items:

  • If you receive a damaged or defective product, contact us immediately with photos of the issue for a prompt resolution.

Thank you for choosing us! If you have any questions about our return policy, please contact our support team.

How can customers return your products?

  • By mail

What is the restocking fee?

  • No restocking fee

The product conditions that we allow for returns:

  • New

Which Circumstances We Offer Return & Refund:

Wrong Product:

If you discover your order is flawed, please contact us by email at sales@stanleybh.com with photos of the wrong product, and we will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.

Exchange:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by email: sales@stanleybh.com. We will process the free exchange.

Change Of Mind:

Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.

Cancel The Order:

We usually ship the orders immediately,

Therefore, if you wish to cancel your order, please contact us immediately. We will send an involved participation by the processing department but we will not guarantee that you will always return the order once you receive the product.

** All refunds will be issued after receiving the returned product and inspecting it is going to take up to 21 days to reflect in your checking account. Customer satisfaction is very important to us.

Non-returnable items:

Currently, all our products are eligible for return if received damaged or broken. Please contact us at sales@stanleybh.com or call us at +973 3317 1880.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Please allow up to 10 business days for your refund to be processed after we receive your returned product.

Late or missing refunds (if applicable)

  1. If you have not received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.

For further inquiries:

If you have any further questions, please contact our customer service at:

Business Name: Stanley Bahrain
Website Name: Stanleybh
Phone: ‪+973 3317 1880‬
Email: sales@stanleybh.com
Address: h145 rd32 blk430, karbabad 1000, Bahrain
Customer Service Opening Hours: Saturday to Friday - 9:00 AM - 9:00 PM (GMT+3)
Response Hour: We respond within 24 hours.
Contact Form: click here

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